For guest-initiated cancellations JVTO uses Lifetime Package Credit. Here is the rule.
Cancellation & Lifetime Package Credit
How JVTO handles guest-initiated cancellations — Package Credit instead of cash refunds, on a 48-hour cut-off.
For guest-initiated cancellations JVTO uses Package Credit rather than cash refunds. The binding terms are in the published Booking, Payment & Cancellation policy; this is a summary — see that page for exact details.