JVTO Policy Pack

This page is a navigation hub. For binding terms, open the relevant policy below and refer to your booking-specific documents (Official E-Voucher / Invoice).

Document precedence (if anything differs):

Order of authority:

  1. Your Official E‑Voucher / Invoice (for your confirmed booking)
  2. Booking, Payment & Cancellation Policy
  3. Inclusions & Exclusions Policy
  4. Official Booking Guide (How to Book)

Need help? Contact JVTO:

WhatsApp: +62 822-4478-8833

Email: hello@javavolcano-touroperator.com

Privacy Policy

Updated: 17 January 2026

Explains what personal data JVTO collects, why it is collected, how it is used, and when it may be shared to operate your tour booking and comply with applicable requirements.

  • Data collection categories for booking operations
  • When and why data is shared with partners
  • Payment security and data protection measures
Read Privacy Policy

Booking, Payment & Cancellation Policy

Updated: 17 January 2026

Defines how bookings become confirmed, payment rules, cancellation policy with 48-hour cut-off, and operational terms for JVTO private tours.

  • 20% deposit requirement and payment deadlines
  • 48-hour cancellation cut-off for travel credit
  • Force majeure and operational adjustments
Read Booking Policy

Inclusions & Exclusions Policy

Updated: 17 January 2026

Clarifies what is included vs not included in JVTO private tour packages using the 'Write-it-to-bind-it' principle for contractual inclusions.

  • Standard inclusions (transport, accommodation, crew)
  • Conditional inclusions (only if written on voucher)
  • Simple exclusion principle
Read Inclusions & Exclusions
◆ Quick Answers

FAQ

Why keep a separate policy pack if Prepare & Book already exists?

Because Prepare & Book explains planning logic, while the policy pages make the formal rules easier to review in one place.

Should I read these pages before booking?

Yes. The goal is to make the financial, privacy, and operational rules visible before any deposit or confirmation happens.

What should I read first?

Start with booking and payment if you are close to confirming dates. Start with privacy if you want to understand the formal communication layer first.